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Finding lost items and reporting damage –your options

If you have lost something or your baggage is damaged – here is everything you need to know.

If you left something behind in the aircraft, or your baggage has not arrived or is damaged

If you left something behind in the aircraft or your baggage has not arrived or is damaged, please contact your airline directly.

Baggage claim

If you have lost or left something behind at Zurich Airport

If you have lost or left something behind at Zurich Airport, please contact Zurich Airport’s Lost & Found office directly.

If you have lost something at the airport station or on the train

If you have lost something at the airport station or on the train, please contact the SBB Lost and Found service.

SBB Lost and Found service

+41 900 300 300 (CHF 1.19/min. from Swiss landlines)

Available 24 hours a day

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