Accessibility Statement

Our Commitment to Accessibility

We are committed to ensuring digital accessibility for people of all abilities and disabilities. We believe that websites and digital content should be usable by everyone, regardless of technology or ability. We strive to meet WCAG 2.1 Level AA standards and are continuously working to improve the user experience for everyone.

Accessibility Features

Our website includes the following accessibility features:

  • Clear navigation structure for easy orientation
  • Clearly labeled navigation with visual indicators for current selection
  • Clearly visible focus indicator
  • Logical reading and navigation order
  • Most of the site contents are keyboard accessible
  • Responsive design that adapts to different screen sizes and orientations
  • Support for browser zoom functionality until 200% without loss of content or functionality
  • Properly specified page language for screen readers
  • Accessible modal dialogs that can be navigated via keyboard

Conformance status

In compliance with Art. 10 para. 1 of the Swiss Disability Discrimination Decree (“Behindertengleichstellungsverordnung”) and the European Accessibility Act,     Zurich Airport Ltd. adheres to the national and international accessibility standard WCAG 2.1 Level AA as a guideline.  

This standard helps make websites usable for people with disabilities through three compliance levels (A, AA, and AAA). While many sections of our site already fulfill the required principles, some areas still need improvement to reach full AA compliance :

  • Text alternatives for graphics: Graphic switches are not consistently labeled correctly, or some decorative graphics have disruptive text alternatives.
  • Contrasts and color design: The color contrasts of individual elements on the website are not always sufficient and need to be further optimized.
  • Semantic structure: Lists are not formatted as lists; headings are sometimes not formatted correctly.
  • Keyboard operability: Visually visible jump links are missing, and certain control elements cannot be reached using the keyboard.
  • Dynamic controls: JavaScript widgets (e.g. autocompletes, date pickers, carousels, etc.) are not consistently understandable using a screen reader.
  • Embedded third-party content: Some integrated services, such as the interactive map, the chat, the webcam and the destination finder, currently show accessibility shortcomings and require further improvement.

Feedback and Contact Information

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

E-Mail:

Postal Address: 
Zurich Airport Ltd. 
P.O. Box
CH-8058 Zurich Airport

Testing Procedures and Ongoing Development

We regularly test our website using assistive technologies. Our development team receives training on accessibility best practices, and we incorporate accessibility reviews into our development process.

This statement was last updated on May 20, 2025. We review our accessibility measures regularly as part of our commitment to ongoing improvement.