Flughafen Zürich AG
We treat our business customers, service partners, consumers and other stakeholder groups and their data with respect. We exercise care with their sensitive information and data, observe our duty of confidentiality and comply with data protection laws.
“We” are Flughafen Zürich AG, P.O. Box, CH-8058 Zurich Airport.
You can contact our data protection team at datenschutz@zurich-airport.com.
We only ever ask you for the information we need to seamlessly perform the service for which you provided it. In addition, for certain processes we automatically collect information such as your IP address and the date and time of your interaction in order to be able to investigate any potential misuse of your data. If we pass on your data to third parties, we will make you explicitly aware of this.
We will store your data for as long as is necessary to fulfil the purpose for which you provided it, in compliance with statutory retention periods.
At any time, you have the right to require from us:
- that we disclose what personal data about you Flughafen Zürich AG processes and how these data are processed,
- that we correct and complete data about you that we process, and
- that we delete any data about you that we process which we are not legally obliged to process.
Where the EU General Data Protection Regulation (GDPR) applies, you can address any compliance issues directly to the supervisory authority responsible for you or to our EU Data Protection Deputy (info@datenschutzpartner.eu).
Specific information about how Flughafen Zürich AG processes your data is set out below.
We reserve the right to update this data privacy statement if necessary, in compliance with the applicable data protection regulations, in order to reflect changes to our services or legal developments. The most recent version applies to your visit.
Your Data as a
Passenger
Parking and curbside lanes
- If you book a parking space with us online, we will ask you to state the desired parking time, your name and e-mail address in order to reserve a parking space for you and to confirm the reservation. We also ask for your payment details in order to process the payment (see “Credit card payments”). If you want to contract a parking damage insurance, we need your licence plate number additionally. We pass your data on to Helvetia AG, who processes the insurance in our on our instructions. Helvetia AG is not allowed to use your data for other than the above indicated purposes.
- If you register with us as a regular car park user, we will ask you for your name, contact details and the registration number of your vehicle to ensure that only you, as the authorised person, can use the car park.
- If you use our car parks or curbside lanes at the terminal, your vehicle registration plate will be automatically recorded by video camera as you enter and leave. These data are recorded for security reasons, to prevent or investigate any misuse, and to help locate your vehicle again and correctly calculate the parking charge if you lose your parking ticket.
- If you use our intercom system, we will record the conversation so we can deal with the matter in question. The content of the conversation may also be used for evidence purposes.
- Our parking facilities and terminal curbside lanes are monitored by video cameras in order to investigate any violations of the parking regulations or criminal offences committed. Your vehicle, your vehicle registration number and your personal behaviour may be recorded. No automatic conclusions are drawn about your behaviour or personality.
- If you obtain a parking card as an airport employee, we ask for your name, date of birth, personnel number and vehicle registration number. We also store the reference date so we can bill the transaction correctly.
- If you purchase or top up a parking card as an employee of the Swiss Federal Railways (SBB), on behalf of SBB we will request your name, your personnel number, the amount topped up and the top-up date in order to fulfil our contractual obligations to SBB. These data are passed on to SBB and are not stored by Flughafen Zürich AG.
- If you apply for access to the non-public curbside lane (KeyCard), we need your name, company and contact details, along with the relevant vehicle registration numbers, in order to process the data for the contract and ensure correct use of the curbside lane.
Passenger process
- Your personal check-in data are not processed by Flughafen Zürich AG but by your airline and its handling agents. Please see their data privacy statements for more information.
- Your name and address will be recorded during boarding pass checks in order to comply with our statutory security obligations.
- When boarding, your personal data are not processed by Flughafen Zürich AG but by your airline and its handling agents. Please see their data privacy statements for more information.
- If you wish to stay in our Transit Hotel, we will ask you for your name, the number of people and your flight details in order to reserve the appropriate rooms as requested.
- Our VIP service is reserved via your customer account (see «Your data as a website user: Customer account»). When you make a reservation, we will ask for your flight number, date of travel, accompanying persons, any special requirements and your home address in order to tailor the process to your departure and arrival times. If it is necessary to ensure seamless processing, we will pass on some of your data to our respective partner companies for process planning and analysis. We will also ask for your payment details in order to process the payment (see «Your data as a website user: Credit card payments”).
Lost & found
Any personal data relating to lost property are not processed by Flughafen Zürich AG but by the operators of the lost property offices. Please see their data privacy statements for more information.
Contact via e-mail, contact form or feedback form
If you contact us via a published e-mail address or contact/feedback form, we will ask you to provide your contact data and a brief description of your enquiry so that we can answer it. Depending on the nature of your enquiry, we may pass on the relevant data to any of our airport partners that we need to consult in order to respond.
Purchasing train tickets
If you buy SBB railway tickets at one of our info desks, on behalf of SBB’s Swiss Travel Centre we will ask for your name, date of birth, contact details, desired route and travel time in order to issue your ticket correctly. The data will be passed on to the Swiss Travel Centre and will not be stored by Flughafen Zürich AG.
Booking hotel rooms
If you book a hotel room at one of our info desks, on behalf of the Swiss Travel Centre we will ask for your name, nationality, date of birth, booking period, the hotel you wish to stay at and whether you are a smoker or non-smoker. This helps us to select the appropriate room. The data will be passed on to the Swiss Travel Centre and will not be stored by Flughafen Zürich AG.
Child seats
If you hire a child seat from us, we will ask for your name, the rental period and a contact phone number and/or e-mail address in order to process the rental contract with you.
Depositing valuables
If you deposit valuables with us, we will ask for your name, flight number, the date of your return and your contact details so that we can correctly return the valuables to you or contact you in cases of doubt. The data will be destroyed once the valuables have been collected.
Company deposit facilities
If you wish to access a company deposit facility, we will ask the company transferring the deposited items for your name, flight number and date of arrival so we can correctly hand over the items in question. We will confirm such item transfers to the company concerned.
WiFi
- Free WiFi
If you would like to use our free WiFi, in accordance with Swiss regulations our network provider Monzoon Network AG will ask for your name, date of birth, passport or flight number, and your IP address in order to check whether you are authorised to access the service and then activate your device accordingly. - Travellers WiFi
If you wish to use Travellers WiFi, we will either use the data you have already provided to Amenity GmbH, or we will ask you for a copy of the respective contract and your passport/identity card in order to verify that you are entitled to use the product. Flughafen Zürich AG does not store digital data. Copies of contracts and passports will be deleted after two months.
Security tip-offs
If you would like to report a security matter, we will ask you to set out the facts in detail. Any personal data that you give us in connection with this report will be de-personalised so that no connection can be made between you, other people and the matter you are reporting. Your anonymised report will only be passed on if this is necessary for security reasons or to clarify the facts of the case.
Video surveillance at the airport
To ensure security at Zurich Airport, some public areas are monitored using video cameras. Security-relevant video recordings are made available to the Zurich cantonal police.
Visitor
Parking and curbside lanes
- If you book a parking space with us online, we will ask you to state the desired parking time, your name and e-mail address in order to reserve a parking space for you and to confirm the reservation. We also ask for your payment details in order to process the payment (see “Credit card payments”). If you want to contract a parking damage insurance, we need your licence plate number additionally. We pass your data on to Helvetia AG, who processes the insurance in our on our instructions. Helvetia AG is not allowed to use your data for other than the above indicated purposes.
- If you register with us as a regular car park user, we will ask you for your name, contact details and the registration number of your vehicle to ensure that only you, as the authorised person, can use the car park.
- If you use our car parks or curbside lanes at the terminal, your vehicle registration plate will be automatically recorded by video camera as you enter and leave. These data are recorded for security reasons, to prevent or investigate any misuse, and to help locate your vehicle again and correctly calculate the parking charge if you lose your parking ticket.
- If you use our intercom system, we will record the conversation so we can deal with the matter in question. The content of the conversation may also be used for evidence purposes.
- Our parking facilities and terminal curbside lanes are monitored by video cameras in order to investigate any violations of the parking regulations or criminal offences committed. Your vehicle, your vehicle registration number and your personal behaviour may be recorded. No automatic conclusions are drawn about your behaviour or personality.
- If you obtain a parking card as an airport employee, we ask for your name, date of birth, personnel number and vehicle registration number. We also store the reference date so we can bill the transaction correctly.
- If you purchase or top up a parking card as an employee of the Swiss Federal Railways (SBB), on behalf of SBB we will request your name, your personnel number, the amount topped up and the top-up date in order to fulfil our contractual obligations to SBB. These data are passed on to SBB and are not stored by Flughafen Zürich AG.
- If you apply for access to the non-public curbside lane (KeyCard), we need your name, company and contact details, along with the relevant vehicle registration numbers, in order to process the data for the contract and ensure correct use of the curbside lane.
Lost & found
Any personal data relating to lost property are not processed by Flughafen Zürich AG but by the operators of the lost property offices. Please see their data privacy statements for more information.
Meetings
When you book a meeting room with Flughafen Zürich AG, we will ask you to provide your name, contact details and a billing address. If you book catering for your meeting, we will pass on your data to the caterer of your choice (Autogrill Schweiz AG or SV Schweiz AG), who will provide the catering service on our behalf.
Excursions at Zurich Airport
- You can reserve an airport tour or book an event via your customer account (see «Your data as a website user: Customer account») or as a guest. When booking as a guest, we require your name, contact details and the number of people in your party (if applicable) in order to confirm the reservation. Depending on which particular tour you book, we may pass on your data to the airport partners concerned. We will also ask for your payment details in order to process the payment (see «Your data as a website user: Credit card payments”).
- You can organise a children’s birthday party as a guest or via your customer account (see «Your data as a website user: Customer account»). To make a booking, we require your name and contact details, the name and birthday of the child as well as the number of participants in order to confirm the reservation and organise the event accordingly. We will also ask for your payment details in order to process the payment (see «Your data as a website user: Credit card payments”).
- In order to enrol your child in our Junior Ranger Program, we require your name and contact details. We require the same data about your child, and, additionally, the child’s date of birth and relevant allergies / health issues. We use this data to organize the program. We pass on the data to the Greifensee-Stiftung who is our partner in the program execution.
Contact via e-mail, contact form or feedback form
If you contact us via a published e-mail address or contact/feedback form, we will ask you to provide your contact data and a brief description of your enquiry so that we can answer it. Depending on the nature of your enquiry, we may pass on the relevant data to any of our airport partners that we need to consult in order to respond.
Purchasing train tickets
If you buy SBB railway tickets at one of our info desks, on behalf of SBB’s Swiss Travel Centre we will ask for your name, date of birth, contact details, desired route and travel time in order to issue your ticket correctly. The data will be passed on to the Swiss Travel Centre and will not be stored by Flughafen Zürich AG.
Booking hotel rooms
If you book a hotel room at one of our info desks, on behalf of the Swiss Travel Centre we will ask for your name, nationality, date of birth, booking period, the hotel you wish to stay at and whether you are a smoker or non-smoker. This helps us to select the appropriate room. The data will be passed on to the Swiss Travel Centre and will not be stored by Flughafen Zürich AG.
Depositing valuables
If you deposit valuables with us, we will ask for your name, flight number, the date of your return and your contact details so that we can correctly return the valuables to you or contact you in cases of doubt. The data will be destroyed once the valuables have been collected.
WiFi
- Free WiFi
If you would like to use our free WiFi, in accordance with Swiss regulations our network provider Monzoon Network AG will ask for your name, date of birth, passport or flight number, and your IP address in order to check whether you are authorised to access the service and then activate your device accordingly. - Travellers WiFi
If you wish to use Travellers WiFi, we will either use the data you have already provided to Amenity GmbH, or we will ask you for a copy of the respective contract and your passport/identity card in order to verify that you are entitled to use the product. Flughafen Zürich AG does not store digital data. Copies of contracts and passports will be deleted after two months.
Security tip-offs
If you would like to report a security matter, we will ask you to set out the facts in detail. Any personal data that you give us in connection with this report will be de-personalised so that no connection can be made between you, other people and the matter you are reporting. Your anonymised report will only be passed on if this is necessary for security reasons or to clarify the facts of the case.
Video surveillance at the airport
To ensure security at Zurich Airport, some public areas are monitored using video cameras. Security-relevant video recordings are made available to the Zurich cantonal police.
Website user
Contact via e-mail, contact form or feedback form
If you contact us via a published e-mail address or contact/feedback form, we will ask you to provide your contact data and a brief description of your enquiry so that we can answer it. Depending on the nature of your enquiry, we may pass on the relevant data to any of our airport partners that we need to consult in order to respond.
Gift cards
If you order a gift card online, we will ask you for your name, e-mail and postal address to confirm your purchase and to send you the gift card. We will pass on your contact details to boncard payment & services AG, who will issue and send the gift cards on our behalf. After the card has been sent, your personal data will be deleted and only your card number and credit balance will be stored.
We will also ask for your payment details in order to process the payment (see «Your data as a website user: Credit card payments”).
We will also ask for your payment details in order to process the payment (see «Your data as a website user: Credit card payments”).
Credit card payments
We process payments on our website with the help of online payment service provider Datatrans AG. Your contact and order details will be recorded by Datatrans, and we may view these in order to investigate any failed transactions.
Social media
Our website uses social media plugins from Facebook and Twitter to enable you to discuss our content on social media. If you visit one of our pages with a social media plugin (recognisable by the respective platform’s logo), your browser will establish a direct connection to the servers of the respective network, regardless of whether you click on the plugin or not. Your IP address and your visit to our site are recorded by the plugin operator:
- Facebook Inc.
- Twitter Inc.
If you are signed in with one of these providers on the same device, the above information can be directly associated with your profile. When you interact with the plugins, for example by clicking the “Like” button or adding a comment, this information will be published on your profile and sent to the social media network’s server.
You can use specific browser add-ons to prevent plugins loading.
Customer account
To use certain recurring or personalised services, it is necessary to open a customer account. When you open such an account, we will ask for your name and e-mail address so we can confirm your identity and obtain your consent to creating a profile for you. When you use your profile, we will store your IP address using a cookie so that we can provide you with the required information, e.g. about recurring VIP services or tagged flights, across different sessions and on different devices.
Security tip-offs
If you would like to report a security matter, we will ask you to set out the facts in detail. Any personal data that you give us in connection with this report will be de-personalised so that no connection can be made between you, other people and the matter you are reporting. Your anonymised report will only be passed on if this is necessary for security reasons or to clarify the facts of the case.
Registration for job vacancies
If you register for our job alert service, we will save your e-mail address so that we can send you information about vacancies.
Applicants
Your application data will be stored solely by us and will not be passed on to third parties. If a contract of employment is concluded, we will retain your application in your personnel file.
Online shop
If you wish to purchase items from our online shop, we will store your contact details together with the items you have purchased in order to correctly process your order. We also ask for your payment details in order to process the payment (see «Your data as a website user: Credit card payments").
Tracking
- Cookies
We use the following temporary cookies, which are created at the beginning of your session and automatically deleted as soon as you close your browser:
“ASP.NET_SessionID” to identify you on the server.
Google Analytics cookies to obtain information about your use of our website in order to improve our offering.
“dxp-portal#lang” to display our website in the requested language.
We use the following permanent cookies, which are created the first time you visit our site and are not deleted when the browser is closed, so that our website recognises you the next time you visit:
“Cookie_consent_status” to indicate whether you accept the use of Google cookies. Our request for this is controlled by a CloudFlare script. In connection with this, information about your IP address and other usage data is passed on to CloudFlare.
“SC_ANALYTICS_GLOBAL_COOKIE” for personalisation and cross-device delivery of our website.
You can specify how cookies should be handled in your browser settings. - Geographical information
We use an interface to Google Maps to visualise geographical information and calculate travel times. We do not store any personal data about you for this. However, your IP address and information about your use of the map function are transmitted to Google Inc. You can adjust your data privacy settings for Google products in Google’s data privacy centre. - Chats and push notifications
To enable you to ask questions about our services via individual chats and to receive push notifications, e.g. about tagged flights, via a messenger service (e.g. Facebook Messenger, WhatsApp, Google Assistant), we pass on a unique identifier as well as your gender and time zone to our service provider Airport.ai in order to process your request. If you would like to use WhatsApp as a messenger service, the above-mentioned data will also be sent to Infobip Ltd. to process your request.
API-Portal
If you wish to open an account to use our API portal, we will ask you for your name, contact details and a password in order to grant you access and keep you informed about new portal features. If you use the Save Account function, we will link the information you request to your profile in order to be able to provide you with this information again in subsequent sessions.
Marketing addressee
Marketing campaigns
- If you would like to subscribe to our customer or partner newsletters, we will ask you to provide your contact details and your age in order to send the newsletter to the correct address and ensure that any age restrictions applicable to competitions are observed. The Schober Information Group (Schweiz) AG, which sends out the newsletter on our behalf, also has access to your data for these purposes.
- If you take part in a ticket draw advertised in our ZRH newsletter, we will pass your contact details on to the airline concerned. All further data collection and processing is subject to the provisions of the respective airline.
- If you would like to take part in one of our Airport Games, we will ask you to provide your contact details and state your age so we can check your eligibility, notify you if you win, and send you our ZRH newsletter.
- If you would like to take part in a photo booth competition, we will ask you to provide your name and e-mail address so we can send you our ZRH newsletter. Your photo will be stored for the duration of the competition so that we can send it to you. We may pass on your contact details to the sponsors of the prizes.
personal contact
Telephone calls
Calls to one of our information line numbers will automatically be recorded. The recordings are used to investigate criminal actions such as telephone threats, for example. Depending on the nature of your enquiry, e.g. airport tour reservation, feedback, meeting room booking, we will collect the data necessary to process your request. The data will be handled as described for the relevant interaction.
Purchasing train tickets
If you buy SBB railway tickets at one of our info desks, on behalf of SBB’s Swiss Travel Centre we will ask for your name, date of birth, contact details, desired route and travel time in order to issue your ticket correctly. The data will be passed on to the Swiss Travel Centre and will not be stored by Flughafen Zürich AG.
Booking hotel rooms
If you book a hotel room at one of our info desks, on behalf of the Swiss Travel Centre we will ask for your name, nationality, date of birth, booking period, the hotel you wish to stay at and whether you are a smoker or non-smoker. This helps us to select the appropriate room. The data will be passed on to the Swiss Travel Centre and will not be stored by Flughafen Zürich AG.
Child seats
If you hire a child seat from us, we will ask for your name, the rental period and a contact phone number and/or e-mail address in order to process the rental contract with you.
Depositing valuables
If you deposit valuables with us, we will ask for your name, flight number, the date of your return and your contact details so that we can correctly return the valuables to you or contact you in cases of doubt. The data will be destroyed once the valuables have been collected.
Company deposit facilities
If you wish to access a company deposit facility, we will ask the company transferring the deposited items for your name, flight number and date of arrival so we can correctly hand over the items in question. We will confirm such item transfers to the company concerned.
Video surveillance at the airport
To ensure security at Zurich Airport, some public areas are monitored using video cameras. Security-relevant video recordings are made available to the Zurich cantonal police.
Airport staff
Parking and curbside lanes
- If you book a parking space with us online, we will ask you to state the desired parking time, your name and e-mail address in order to reserve a parking space for you and to confirm the reservation. We also ask for your payment details in order to process the payment (see “Credit card payments”). If you want to contract a parking damage insurance, we need your licence plate number additionally. We pass your data on to Helvetia AG, who processes the insurance in our on our instructions. Helvetia AG is not allowed to use your data for other than the above indicated purposes.
- If you register with us as a regular car park user, we will ask you for your name, contact details and the registration number of your vehicle to ensure that only you, as the authorised person, can use the car park.
- If you use our car parks or curbside lanes at the terminal, your vehicle registration plate will be automatically recorded by video camera as you enter and leave. These data are recorded for security reasons, to prevent or investigate any misuse, and to help locate your vehicle again and correctly calculate the parking charge if you lose your parking ticket.
- If you use our intercom system, we will record the conversation so we can deal with the matter in question. The content of the conversation may also be used for evidence purposes.
- Our parking facilities and terminal curbside lanes are monitored by video cameras in order to investigate any violations of the parking regulations or criminal offences committed. Your vehicle, your vehicle registration number and your personal behaviour may be recorded. No automatic conclusions are drawn about your behaviour or personality.
- If you obtain a parking card as an airport employee, we ask for your name, date of birth, personnel number and vehicle registration number. We also store the reference date so we can bill the transaction correctly.
- If you purchase or top up a parking card as an employee of the Swiss Federal Railways (SBB), on behalf of SBB we will request your name, your personnel number, the amount topped up and the top-up date in order to fulfil our contractual obligations to SBB. These data are passed on to SBB and are not stored by Flughafen Zürich AG.
- If you apply for access to the non-public curbside lane (KeyCard), we need your name, company and contact details, along with the relevant vehicle registration numbers, in order to process the data for the contract and ensure correct use of the curbside lane.
WiFi
- Free WiFi
If you would like to use our free WiFi, in accordance with Swiss regulations our network provider Monzoon Network AG will ask for your name, date of birth, passport or flight number, and your IP address in order to check whether you are authorised to access the service and then activate your device accordingly. - Travellers WiFi
If you wish to use Travellers WiFi, we will either use the data you have already provided to Amenity GmbH, or we will ask you for a copy of the respective contract and your passport/identity card in order to verify that you are entitled to use the product. Flughafen Zürich AG does not store digital data. Copies of contracts and passports will be deleted after two months.
Security tip-offs
If you would like to report a security matter, we will ask you to set out the facts in detail. Any personal data that you give us in connection with this report will be de-personalised so that no connection can be made between you, other people and the matter you are reporting. Your anonymised report will only be passed on if this is necessary for security reasons or to clarify the facts of the case.
Airport ID cards, key management and access
Access and ID media for Zurich Airport will be issued when requested by the company concerned. An administrator at the company designates a member of staff who is authorised to place orders.
If you open an account as an administrator, we will ask you to state your name, date of birth and a correspondence address to enable us to communicate with you.
If your administrator nominates you as an ordering party, the administrator will request your name, date of birth and correspondence address in order to communicate with you. The administrator has access to these data at all times.
If an access/ID medium is ordered for you, the ordering party in your company will record your name, date of birth, nationality and private correspondence address. In addition, if authorisations are linked to this access/ID medium, information about your current job and the zones this requires access to will be requested to verify the necessity of access. If access requirements need to be checked, you will then be asked to open an account yourself. You can check if your contact details are correct, and you will be prompted to save security questions and answers to verify your access. You will have to enter your current job and employer as well as your places of residence over the last 5 years in your profile. In addition, you will be required to upload an extract from the relevant criminal records bureau for each country in which you have lived for at least 6 months. Your criminal record extract may be viewed by anyone ordering on behalf of your company and by staff at the respective Flughafen Zürich AG offices. In some circumstances, Flughafen Zürich AG may obtain further data about you from the Swiss police authorities or the Swiss Confederation’s intelligence service.
If you open an account as an administrator, we will ask you to state your name, date of birth and a correspondence address to enable us to communicate with you.
If your administrator nominates you as an ordering party, the administrator will request your name, date of birth and correspondence address in order to communicate with you. The administrator has access to these data at all times.
If an access/ID medium is ordered for you, the ordering party in your company will record your name, date of birth, nationality and private correspondence address. In addition, if authorisations are linked to this access/ID medium, information about your current job and the zones this requires access to will be requested to verify the necessity of access. If access requirements need to be checked, you will then be asked to open an account yourself. You can check if your contact details are correct, and you will be prompted to save security questions and answers to verify your access. You will have to enter your current job and employer as well as your places of residence over the last 5 years in your profile. In addition, you will be required to upload an extract from the relevant criminal records bureau for each country in which you have lived for at least 6 months. Your criminal record extract may be viewed by anyone ordering on behalf of your company and by staff at the respective Flughafen Zürich AG offices. In some circumstances, Flughafen Zürich AG may obtain further data about you from the Swiss police authorities or the Swiss Confederation’s intelligence service.
Video surveillance at the airport
To ensure security at Zurich Airport, some public areas are monitored using video cameras. Security-relevant video recordings are made available to the Zurich cantonal police.
eLearning
- If you register on our e-learning platform as a private pilot, we will ask you to state your licence type and number, the country of issue and your contact details so we can explicitly assign your e-learning profile and the courses completed to your pilot’s licence. Your course marks will also be stored. Your profile data might be seen by easylearn Schweiz AG during the course of maintenance work.
- If you register on our e-learning platform as an airport ID badge holder, we will ask you to state your last name and ID badge number so we can explicitly assign your e-learning profile and the courses completed to your airport ID. We will also store your course marks. Your profile data might be seen by easylearn Schweiz AG during the course of maintenance work.
Applicant
Registration for job vacancies
If you register for our job alert service, we will save your e-mail address so that we can send you information about vacancies.
Applicants
Your application data will be stored solely by us and will not be passed on to third parties. If a contract of employment is concluded, we will retain your application in your personnel file.
Business partner
Parking and curbside lanes
- If you book a parking space with us online, we will ask you to state the desired parking time, your name and e-mail address in order to reserve a parking space for you and to confirm the reservation. We also ask for your payment details in order to process the payment (see “Credit card payments”). If you want to contract a parking damage insurance, we need your licence plate number additionally. We pass your data on to Helvetia AG, who processes the insurance in our on our instructions. Helvetia AG is not allowed to use your data for other than the above indicated purposes.
- If you register with us as a regular car park user, we will ask you for your name, contact details and the registration number of your vehicle to ensure that only you, as the authorised person, can use the car park.
- If you use our car parks or curbside lanes at the terminal, your vehicle registration plate will be automatically recorded by video camera as you enter and leave. These data are recorded for security reasons, to prevent or investigate any misuse, and to help locate your vehicle again and correctly calculate the parking charge if you lose your parking ticket.
- If you use our intercom system, we will record the conversation so we can deal with the matter in question. The content of the conversation may also be used for evidence purposes.
- Our parking facilities and terminal curbside lanes are monitored by video cameras in order to investigate any violations of the parking regulations or criminal offences committed. Your vehicle, your vehicle registration number and your personal behaviour may be recorded. No automatic conclusions are drawn about your behaviour or personality.
- If you obtain a parking card as an airport employee, we ask for your name, date of birth, personnel number and vehicle registration number. We also store the reference date so we can bill the transaction correctly.
- If you purchase or top up a parking card as an employee of the Swiss Federal Railways (SBB), on behalf of SBB we will request your name, your personnel number, the amount topped up and the top-up date in order to fulfil our contractual obligations to SBB. These data are passed on to SBB and are not stored by Flughafen Zürich AG.
- If you apply for access to the non-public curbside lane (KeyCard), we need your name, company and contact details, along with the relevant vehicle registration numbers, in order to process the data for the contract and ensure correct use of the curbside lane.
Meetings
When you book a meeting room with Flughafen Zürich AG, we will ask you to provide your name, contact details and a billing address. If you book catering for your meeting, we will pass on your data to the caterer of your choice (Autogrill Schweiz AG or SV Schweiz AG), who will provide the catering service on our behalf.
Company deposit facilities
If you wish to access a company deposit facility, we will ask the company transferring the deposited items for your name, flight number and date of arrival so we can correctly hand over the items in question. We will confirm such item transfers to the company concerned.
WiFi
- Free WiFi
If you would like to use our free WiFi, in accordance with Swiss regulations our network provider Monzoon Network AG will ask for your name, date of birth, passport or flight number, and your IP address in order to check whether you are authorised to access the service and then activate your device accordingly. - Travellers WiFi
If you wish to use Travellers WiFi, we will either use the data you have already provided to Amenity GmbH, or we will ask you for a copy of the respective contract and your passport/identity card in order to verify that you are entitled to use the product. Flughafen Zürich AG does not store digital data. Copies of contracts and passports will be deleted after two months.
Airport ID cards, key management and access
Access and ID media for Zurich Airport will be issued when requested by the company concerned. An administrator at the company designates a member of staff who is authorised to place orders.
If you open an account as an administrator, we will ask you to state your name, date of birth and a correspondence address to enable us to communicate with you.
If your administrator nominates you as an ordering party, the administrator will request your name, date of birth and correspondence address in order to communicate with you. The administrator has access to these data at all times.
If an access/ID medium is ordered for you, the ordering party in your company will record your name, date of birth, nationality and private correspondence address. In addition, if authorisations are linked to this access/ID medium, information about your current job and the zones this requires access to will be requested to verify the necessity of access. If access requirements need to be checked, you will then be asked to open an account yourself. You can check if your contact details are correct, and you will be prompted to save security questions and answers to verify your access. You will have to enter your current job and employer as well as your places of residence over the last 5 years in your profile. In addition, you will be required to upload an extract from the relevant criminal records bureau for each country in which you have lived for at least 6 months. Your criminal record extract may be viewed by anyone ordering on behalf of your company and by staff at the respective Flughafen Zürich AG offices. In some circumstances, Flughafen Zürich AG may obtain further data about you from the Swiss police authorities or the Swiss Confederation’s intelligence service.
If you open an account as an administrator, we will ask you to state your name, date of birth and a correspondence address to enable us to communicate with you.
If your administrator nominates you as an ordering party, the administrator will request your name, date of birth and correspondence address in order to communicate with you. The administrator has access to these data at all times.
If an access/ID medium is ordered for you, the ordering party in your company will record your name, date of birth, nationality and private correspondence address. In addition, if authorisations are linked to this access/ID medium, information about your current job and the zones this requires access to will be requested to verify the necessity of access. If access requirements need to be checked, you will then be asked to open an account yourself. You can check if your contact details are correct, and you will be prompted to save security questions and answers to verify your access. You will have to enter your current job and employer as well as your places of residence over the last 5 years in your profile. In addition, you will be required to upload an extract from the relevant criminal records bureau for each country in which you have lived for at least 6 months. Your criminal record extract may be viewed by anyone ordering on behalf of your company and by staff at the respective Flughafen Zürich AG offices. In some circumstances, Flughafen Zürich AG may obtain further data about you from the Swiss police authorities or the Swiss Confederation’s intelligence service.
Application for a Windows-Account
If you, as an external employee, apply for a Windows-Account within the network of Flughafen Zürich AG, we request your name, contact details, employer, purpose for your application, date and place of birth, nationality and your places of residence of the last 5 years. Additionally, we ask a copy of your ID, your passport and / or your airport ID. In case we need to execute a security check on your application, we transfer your data to the responsible Swiss police body and to the Federal Intelligence Service.
Quotation and contract data
If you send us a quotation for goods or services, or if we conclude a supplier contract or service agreement with you, we will store the name and company contact details of the contact person named in the contract in order to communicate with them about contract-related matters and fulfil all mutual rights and obligations.
Video surveillance at the airport
To ensure security at Zurich Airport, some public areas are monitored using video cameras. Security-relevant video recordings are made available to the Zurich cantonal police.
Airport neighbour
Noise compensation proceedings
If you, as a litigant, initiate proceedings against Flughafen Zürich AG in relation to noise, we will store your contact details, information about the property concerned and your claim for compensation. In order to conduct the proceedings, these data may be passed on to external lawyers and to the competent court.
Aircraft noise hotline
If you contact our aircraft noise hotline, we will store your name, address and complaint in order to process your complaint.
Sound insulation programme
If you wish to receive services from our sound insulation programme, we will store your name and the relevant data on the property concerned in order to check your claim and provide you with the services.
Zurich Airport, October 2020
