Frequently Asked Questions –Staff Mobility

Find answers to frequently asked questions about staff mobility

Staff Parking
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FAQ

Instructions

Instructions for the ZRH Mobility App

Instructions for end users of the smartphone app. Login to the app is only possible once the employer has placed an order.

ZRH Mobility App Gudie EN
ZRH Mobility App Guide DE

Instructions for ordering the pay-per-use parking product

Instructions for ordering the pay-per-use parking product for companies that are already activated in the customer portal:

Anleitung Pay-per-Use Produkt bestellen (Kundenportal aktiviert)
Anleitung Pay-per-Use Produkt bestellen EN (Kundenportal aktiviert)

Instructions for ordering the pay-per-use parking product for companies that are not yet activated in the customer portal:

Anleitung Pay-Per-Use Parkingprodukt bestellen
Anleitung Pay-Per-Use Parkingprodukt bestellen EN

Fragen und Antworten zu Login und Anmeldung

Are you having trouble logging in as a customer who has ordered products?

Customer Portal:
You can find further information at: Badges & access

CMM Fluidtime:
You log in to CMM Fluidtime using the same login details as for the Customer Portal; access is restricted to orderers and administrators of the Customer Portal.

General information

Why was the mobility offer revised?

Zurich Airport is recording new record highs in passenger numbers and traffic. As a result, the car park infrastructure is repeatedly operating at full capacity for long periods of time and reaching its limits. The adjustment of parking fees is intended to ensure that shift workers and staff with essential parking needs in particular have access to parking spaces – in addition to passengers and visitors.

What are the most important changes?

Simplification of the Offer: Only two parking products will be available going forward: Pay-per-Use (for occasional use) and the Long-Term Parking Card (for regular use).
Digital Solution: With Pay-per-Use, a flexible model replaces the previous value cards and rechargeable cards. The service is accessed via the new ZRH Mobility app.

Revised Parking Duration Limits:
- Flight crew: Maximum of 240 consecutive hours (unchanged)
- Shift workers and other employees: Maximum of 36 hours per parking session (previously 10 days)
- Exceptional cases: Currently being reviewed jointly with Flughafen Zürich AG to identify suitable solutions.

New Pricing Structure:

The costs for long-term parking products can be obtained from your employer. The costs for Pay-per-Use (PPU) are displayed directly in the app. If the maximum parking duration is exceeded, the following fees apply:

P3, P6: CHF 3.50 per hour
P16, P38, P65, P70: CHF 2.00 per hour
Motorcycle: CHF 1.00 per hour

How does the new «ZRH Mobility» app work?

The app is the central tool for booking and using the new Pay-per-Use offering. Employees can use it to digitally book, manage, and pay for parking sessions. The app also provides an overview of available parking spaces, remaining credit balances, and booking history.

Do these adjustments apply exclusively to newly issued parking permits, or do they also apply to existing products?

It will come into force on 1 May 2026 and also covers existing parking products.

Employee Roles

There are three categories of long-term parking permits – including ‘shift workers’. Could you please explain exactly which staff members fall into this category?

The assignment of roles to the respective occupational groups is defined below:

Shift personnel: All persons who work shifts and generally work early, late or night shifts. They regularly enter the parking areas before 6:15 a.m. and/or leave after 10:45 p.m.
Flying personnel: All persons who, as crew members (cockpit, cabin and technical flying personnel), have to park their vehicles at the airport for longer periods due to work commitments.
Other personnel: All persons who are neither shift nor flying personnel are considered to be other personnel.

What applies to employees who cannot be clearly assigned to one of the three main categories?

Individual solutions will be considered for special cases. Details will be agreed upon together with the respective companies and HR departments.

Why is the rate for shift staff lower than that for general staff?

Due to high demand for parking spaces from passengers and employees, targeted management of parking capacity is necessary. The aim is to ensure accessibility to the airport for passengers and those employees who are dependent on cars due to off-peak hours.

For shift workers, the use of public transport is limited or impossible due to their working hours. For this reason, the rates for shift workers remain largely unchanged.

The rates for staff parking products have not been adjusted since 2018.

Mobility Budget

What is a mobility budget and how does it work?

Employers can provide their staff with an individual monthly credit balance (mobility budget) as a subsidy for using the ‘ZRH Mobility’ app. This budget can also be allocated on the basis of groups defined by the employer, such as departments. Initially, the credit can be used for pay-per-use car park access; further services, such as public transport or long-term parking options, will follow. Zurich Airport AG will settle the mobility credit used for car park access in a single batch directly with the employer. If the monthly car park costs exceed the mobility credit, the remaining amount will be deducted from the employee’s registered payment method.

Operational

How can longer parking periods (e.g. for holidays or business trips) be booked?

For longer parking times than those specified for the respective product, the pre-booking system is available via the ‘ZRH Insider’ app. Employees can reserve parking spaces in advance and benefit from discounts of up to 30%, depending on the season.

How is it ensured that employees who work shifts can still find a parking space?

Employees who work outside regular public transport hours will still have access to parking spaces. They will continue to benefit from discounted rates, allowing them to plan their commutes flexibly and reliably.

A 10-day standby period is necessary for our business, as we frequently fly to our customers. What options are available?

The long-term parking products are considered parking permits for professional use at Zurich Airport. If you need to park for longer than the respective staff parking product allows, you can use the pre-booking system via the ‘ZRH Insider’ app. This allows you to book additional parking days in advance at discounted rates for tenants and employees. At the same time, advance booking supports the targeted management of limited parking capacity.

When the new concept comes into effect on 1 May 2026, an additional discount of up to 30% will be granted for these advance bookings.

Transition Periods

What will replace the current prepaid cards in future?

The previous prepaid cards will be replaced by the new digital pay-per-use parking product. The new mobility app ‘ZRH Mobility’ will be used to access the service.

Prepaid cards can still be purchased until 30 April 2026. Cards with a longer expiry date will be accepted until 31 December 2026. Prepaid cards that have not been used by then can be submitted for a refund using the designated form.

What will happen to the previous «rechargeable parking card»?

The previous rechargeable parking card product will be replaced by the new digital pay-per-use parking product. In future, it will be conveniently accessible via the new ZRH Mobility app.

Until when can I still use my rechargeable parking card?

Until 4 May, the maximum credit balance is CHF 60. This means that the card can only be topped up to a maximum credit balance of CHF 60. If your current credit balance exceeds CHF 60, you will not be able to top up the card further.

From 5 May onwards, it will no longer be possible to top up the card. Any remaining balance must be used up by 30 June 2026 at the latest.

The card must then be returned to the ZRH Centre in July.

From 1st of May, the maximum parking time will be reduced. What happens if I am on holiday at that time and my car is parked in the car park? Can I still benefit from the previous parking time of 10 days in this case?

The new regulation limiting the standing time will only take effect on 10 May 2026. Until then, the previous maximum standing time of 10 days will continue to apply.

Next steps

When will public transport services be available in the app?

From 2027 onwards, the app is to be expanded to include additional mobility services. Integration for purchasing public transport tickets is planned.

Will the long-term parking card product also be available in the app?

The ‘long-term parking card’ product will be digitised at a later date and integrated into the ZRH Mobility app. Until then, the current process using the application form will remain in place.

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Frequently Asked Questions –Staff Mobility

Instructions

Fragen und Antworten zu Login und Anmeldung

General information

Employee Roles

Mobility Budget

Operational

Transition Periods

Next steps

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.css-1bx7v77{color:var(--colors-sitecore-hero-stage-primary);display:block;}Frequently Asked Questions –Staff Mobility

Instructions

Fragen und Antworten zu Login und Anmeldung

General information

Employee Roles

Mobility Budget

Operational

Transition Periods

Next steps

Meta Navigation

Frequently Asked Questions –Staff Mobility