Flughafen Zürich AG relies on robot support


Starting today, the two robots "Zulu" and "Charlie" can be found in the check-in areas and in the Airport Shopping at Zurich Airport. They are being used by the building cleaning department to clean large areas and to gain insights into how they can support cleaning staff and interact with people. Anyone who sees them can approach them and ask questions.

Cleanliness is a very high priority at Zurich Airport. It has already received several awards for this. Flughafen Zürich AG is now adding two robots to its cleaning team of 300 employees for test purposes. Their use will relieve employees of the task of cleaning large areas and free them up for tasks that require more manual skills. This could also make the job more attractive.   

Flughafen Zürich AG also wants to test how robot technology interacts with employees and enable them to use this technology. 

Our goal is to gain experience and understand how the robots work in crowds. How they move, how they interact with passengers and employees and vice versa.

Daniel Ammann, Head of Facility Cleaning at Flughafen Zürich AG

The two robots are called "Zulu" and "Charlie" - from the aviation alphabet - and can not only clean surfaces. They can also interact with passengers. If you scan the QR code on the device, you can select questions that the robot will answer.    

Zulu and Charlie have various sensors. These can recognize outlines, but do not create video footage.  The test phase of the devices will run until mid-February. The robots are autonomous and will clean the areas on their own after a short initial phase.