Owner and operator of Switzerland's largest airport and other airports abroad.
Key principles guiding our actions
Our purpose, strategy and values are the three pillars on which the company's success is built.
Our purpose – what drives us
Our airports connect people and places – both regionally and across continents. We seek to create positive experiences in everything we do.
Our business segments
Centered on transport hubs
We connect countries and regions to the wider world – in Switzerland, in India and in Latin America. We envisage our airports as modern mobility hubs seamlessly linking different modes of transport.
Details
Commercial centers and experiences
A wide-ranging commercial offering creates vibrant go-to destinations that attract high footfall. Our upmarket commercial centers provide attractive locations for brands, events and visitor attractions to deliver positive experiences.
Details
High-quality real estate provides attractive business locations
We invest in high-quality properties with direct access to our mobility hubs which make good operating bases for companies. The revenue generated contributes significantly to the financial stability of our company.
Details
Our values & culture – how we work together
Five values bind all our employees and create a strong community and corporate culture. These values foster constructive and respectful dialogue as well as a culture of openness and willingness to embrace change. They also enable us to continually develop as an organisation, as managers, teams and individuals:
- C: COLLABORATIVE
- O: OPEN
- A: AGILE
- C: COMMITTED
- H: HUMAN
Employee satisfaction stands at the core and is measured in terms of employees’ willingness to recommend Zurich Airport Ltd. as an employer. This willingness to recommend the company is derived from the Team Barometer survey and takes the form of the Employee Net Promoter Score (ENPS). To this end, the individual scores on a scale from 1 to 6 measured in the Team Barometer survey are viewed in relation to the number of participants. The sum total of percentage scores between 1 and 3 (detractors, no recommendation) is deducted from the sum total of the scores of 5 and 6 (promoters, active recommendation): ENPS = percentage of promoters minus percentage of detractors. A figure of >68% has been defined as a target.
Our target dimensions
Business development
We are reinforcing our existing business segments both at our Zurich site and at our foreign subsidiaries. This involves ensuring good underlying conditions for flight operations, the further development of the real estate portfolio and a high-quality range of commercial services.
Success is reflected in the share price of Zurich Airport Ltd. with the aim of achieving a higher return relative to the SMIM®.
Economics
We attach importance to high profitability and the efficient capital allocation. In addition to competitive flight operation charges at the Zurich site, we concentrate on unlocking financial value with attractive returns.
The Return on Invested Capital (ROIC) of Zurich Airport Group should be >7.5%.
Innovation & efficiency
We constantly improve our processes with new ideas. To this end, we aim to play a leading role in “seamless travel & mobility” and are seeking to optimise digital customer interaction. The “Innovation Hub” plays a key role in this regard.
Among other things, the EBITDA margin reflects the efficiency of Zurich Airport Ltd. A figure of >55% has been defined as a target.
Quality & customer experience
We are leaders in the physical and digital customer experience. This entails efficient passenger and customer processes, the high quality of the time spent at Zurich Airport and high perceived quality, a broad range of different destinations (the best possible connections between Switzerland and international business centres) and capacity that is aligned to demand.
Overall satisfaction is continuously measured in ASQ (airport service quality) surveys. A target of >4 has been defined.
Sustainability
We are one of the leading airport operators when it comes to sustainability. In line with our ecological & local responsibility, Zurich Airport Ltd. is committed to reducing its greenhouse gas emissions to net zero by 2040. This calls for a systematic focus on energy sustainability by reducing the consumption of resources, boosting energy efficiency and replacing fossil fuels.
The MSCI ESG rating is used to measure our sustainability efforts. This rating assesses how Zurich Airport Ltd. manages its environmental, social and governance opportunities and risks. We are striving to achieve a AA rating.
