Booking
Who can book ZRH Comfort?
Any passenger can book ZRH Comfort regardless of their airline, destination or (frequent flyer) status. If ZRH Comfort is not available, that means that all of the available spots for your flight have already been booked.
Can I also book ZRH Comfort for another person?
Can persons with reduced mobility book ZRH Comfort?
I have not received confirmation of my booking. What should I do?
ZRH Comfort is booked out for my flight. What can I do?
I can’t complete my booking. What should I do?
I can’t log in. What should I do?
Where can I find the receipt for my ZRH Comfort booking?
Can I book ZRH Comfort when I’m already at the airport?
Is ZRH Comfort bookable for children?
Booking changes
I have already booked ZRH Comfort but now I would like to add another person. Is that possible?
To allow additional passengers to enjoy ZRH Comfort, you can simply make a new booking for them.
How can I cancel my booking?
My flight has been cancelled. What will happen to my ZRH Comfort booking?
I entered the wrong name during booking. Can I change it?
I’ve cancelled my booking. How do I get my money back?
I’m no longer able to travel. Can I cancel my ZRH Comfort booking?
I was not able to travel on my flight. Can I cancel ZRH Comfort retroactively?
How can I remove someone from my booking?
My trip has been delayed or rebooked. What happens now?
Food and drink
How can I order food and drinks in ZRH Club?
Choose your favourites from our food and drinks selection and order directly with the service staff. The service staff will check your boarding pass and serve you at your seat.
Do I need to choose one of the three food and drink choices?
Promo code/gift card
How do I redeem the promo code?
If you have received a code as part of a campaign, you can use the direct link you were sent. In other instances, please use the ‘Promo code’ field when selecting the offer you would like to purchase, then click ‘Redeem’. You can only use one promo code per booking.
Can I redeem my promo code after making my booking?
Can the Zurich Airport gift card be used for ZRH Comfort?
Where can I buy the Zurich Airport gift card?
How can I redeem the Zurich Airport gift card?
What happens in the event of a reimbursement/cancellation if I have paid with the Zurich Airport gift card?
Use
I have booked ZRH Comfort. When do I need to arrive at the airport on the day of departure?
You can arrive at the airport at the time you would normally arrive on a departure day. You can find a personalised recommendation for an arrival time at the airport on Zurich Airport’s Departures page. Simply enter your flight information and you will be shown a recommended arrival time at Zurich Airport for your flight as additional information.
Will I receive a ticket when I book ZRH Comfort?
I’m at the airport, but when I scan my boarding pass, it doesn’t show my ZRH Comfort booking. What should I do?
I am dissatisfied with the ZRH Comfort services. Who can I speak to?
How does check-in work with ZRH Comfort?
Which security lane do I use with ZRH Comfort?
Support
Who can I contact if I have questions or feedback about ZRH Comfort?
Please use the support form on our website. We will process your request as quickly as possible.
Payment
Do I need a credit card to book ZRH Comfort?
An electronic means of payment is required. You can pay with any common cards, such as Mastercard, Visa, AMEX and Diners, or with Twint, Google Pay and Apple Pay.
I can’t complete the payment process. What should I do?
ZRH Club
What are the opening times of the ZRH Club lounge?
ZRH Club is open from 5.00 am to 10.00 pm.
What is ZRH Club and where is it located?
Is there a limit on how much time I can spend in the ZRH Club lounge?
Are animals allowed in the ZRH Club?
