Yes, ZRH Comfort can also be booked for people with restricted mobility. The barrier-free access facilities at Zurich Airport continue to be available.

• Everything you need to know for people with restricted mobility

A maximum of five people can be accommodated per booking. For larger groups, multiple bookings can be made to reach the desired number of people. All bookings will benefit from the same conditions as a single booking. Additionally, cancellations are possible up to 24 hours before departure.

Yes, you can book ZRH Comfort for any passenger with a valid boarding pass – for yourself and everyone you’re travelling with. ZRH Comfort will automatically be activated on the boarding pass of every passenger for whom you have booked ZRH Comfort.

ZRH Comfort is only available in limited numbers per flight. However, spots can open up due to last-minute cancellations. Please try again shortly before departure.

Please check the spam folder in your email inbox. If you have not received a confirmation email, you can also view your confirmation in your profile. If you have not received a confirmation email and you booked as a guest, please contact us using the support form. We will process your request as quickly as possible.

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In order to book ZRH Comfort, you need to enter your name, flight date, destination and valid payment information. If you are still unable to complete your booking, please contact us using the support form. We will process your request as quickly as possible.

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If you’ve forgotten your password, you can reset your password using the ‘Forgot password’ link. For other issues, please contact us using the support form. We will process your request as quickly as possible.

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If your flight has been cancelled, you can cancel your booking online until the originally scheduled time of departure and get a refund. Our cancellation period of 24 hours does not apply in this case. Your refund will be issued to your chosen payment method within a few working days. If you are no longer able to cancel your booking online, please contact us using the support form. We will process your request as quickly as possible.

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We offer retroactive refunds in special cases, such as illness or accident. You will need to provide us with proof of your inability to travel. Please contact us using the support form. We will process your request as quickly as possible.

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Choose your favourites flexibly and independently, regardless of your gate – at Pret A Manger, Starbucks or the NZZ Café. After presenting your boarding pass at the cash register, you can relax and enjoy your chosen refreshments.

The ZRH Comfort offer includes a non-alcoholic beverage and a snack of your choice from Pret A Manger, Starbucks or the NZZ Café.

Whether you fancy a roast beef sandwich and fruit juice, falafel hummus wrap and iced tea, or coffee with a muffin: As long as you make your selection from a partner’s store, you can order individual items in a flexible manner.

Please check the opening hours of the respective stores:

• Go to overview

Please note that all other catering partners at the airport are not part of the offer.

Yes, the Zurich Airport gift card can be used for ZRH Comfort too. The gift card can be ordered online here:

• Zurich Airport gift card

The Zurich Airport gift card can be ordered online here:

• Zurich Airport gift card

The Zurich Airport gift card can be selected when choosing the payment method (“Boncard”). The next step is to enter the card number and the CVV code.

The credit will be loaded back onto the gift card. You should therefore keep the gift card after using it and not throw it away.

• Departures

We are sorry to hear that you were not completely satisfied with our services. We would appreciate if you would use the support form to send us your feedback so that we can continue to improve.

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Yes, you can also book ZRH Comfort as a transfer passenger. Please note, however, that the offer can only be redeemed in catering units within your accessible area, i.e. depending on whether you are in the Schengen or non-Schengen area. Please note that non-Schengen travellers may need an appropriate visa or entry permit to enter the Schengen area.

• Easy entry and leaving

Please use the support form on our website. We will process your request as quickly as possible.

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