Flughafen Zürich AG wins award for best airport website in Europe


As part of the World Travel Tech Awards, the digital experience platform flughafen-zuerich.ch was named the best airport website in Europe.

In addition to Zurich Airport, the websites of Munich Airport, Amsterdam Schiphol and London Heathrow were also nominated. Users and experts alike were able to cast their votes. The World Travel Tech Awards are part of the World Travel Awards and took place for the second time this year.

Stefan Gross, Chief Commercial Officer of Flughafen Zürich AG

We are proud to receive this award. It also honors our digital agency Unic as well as the rest of our partners, who are always committed to further developing and finding new solutions for our passengers, visitors and employees

Stefan Gross, Chief Commercial Officer of Flughafen Zürich AG

Creating personalized experiences

To ensure an integrated customer experience for passengers and visitors, customer-centric solutions on Flughafen Zürich AG's digital platforms are key. By combining physical and digital experiences, passengers and visitors are supported during their stay at Zurich Airport. 

The focus is on personalizing the experience and the information relevant to it. For example, flight information is presented in a way that is individually tailored to the user's situation. Passengers also have the option of subscribing to their flight and thus receiving automatic push messages about flight updates via WhatsApp, Google Assistant or Facebook Messenger. The connection to messenger services is provided via Airport AI, a solution designed and tailored specifically for airports. Zurich Airport was one of the first users of this application. 

In addition to the latest flight information, the website and messenger services can be used to look up all the information about the stores, catering, services, experiences and events on offer. An interactive map also facilitates orientation. In October 2021, Zurich Airport additionally became the first airport in the world to introduce Google Maps Indoor Live View. 

Google indoor live view